Skills & Competencies for Cashier Supervisor

Cashier Supervisor job profile

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JOB SUMMARY for Cashier Supervisor

Manages a team of store cashiers.

JOB RESPONSIBILITIES for Cashier Supervisor

Responsible for adequate staffing to ensure that customer wait time is minimized. Greets customers, answers questions and resolves issues. Responsible for hiring and training of cashiers. Responsible for collecting contents of cash registers at the end of each shift and delivering funds to the office.

Cashier Supervisor SALARY RANGE

BASE 50%
$47,664
TOTAL 50%
$48,587
Job Level
M00
Job Code
SM15000372
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Cashier Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Cashier Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Cashier Supervisor

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
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Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
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Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
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2 Industry Competency – Retail Operations
Proficiency Level -2
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Describes the techniques and methods used to ensure a smooth and efficient retail operation.
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Level 2 Behaviors
(Light Experience)
Collects data on product organization, signage, displays, and aesthetics to help evaluate customer experience.
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Level 3 Behaviors
(Moderate Experience)
Assesses future retail strategies and initiatives to confirm the necessary resources for achieving success.
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Level 4 Behaviors
(Extensive Experience)
Evaluates store layouts to identify ways of enhancing the physical arrangement of products.
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Level 5 Behaviors
(Mastery)
Champions a seamless customer experience across multiple channels covering different customer touchpoints.
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3 Cashier Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier Supervisor
Proficiency Level - 4
5 Competency for - Cashier Supervisor
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Cashier Supervisor

1 Job Family Competencies – Accounting Software
Proficiency Level -2
Skill definition-Performing accounting tasks and management of software applications to aid in processing and recording financial transactions.
Level 1 Behaviors
(General Familiarity)
Explains standard procedures for generating accurate and meaningful financial reports using accounting software.
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Level 2 Behaviors
(Light Experience)
Monitors cash flow using expense management tools to maintain target liquidity levels.
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Level 3 Behaviors
(Moderate Experience)
Diagnoses issues such as incorrect costing or unmatched bank reconciliations to maintain software usability.
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Level 4 Behaviors
(Extensive Experience)
Introduces new tools, such as recurrent reconciliation automation, to increase accounting process efficiency.
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Level 5 Behaviors
(Mastery)
Creates training modules to familiarize stakeholders with accounting software features and functions.
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2 Job Family Competencies – Receipts Management
Proficiency Level -2
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Describes how to categorize and file receipts for easier expense tracking.
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Level 2 Behaviors
(Light Experience)
Assists in accurately identifying and analyzing spending patterns using receipt analysis.
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Level 3 Behaviors
(Moderate Experience)
Ensures proper categorization and filing of receipts for tax preparation.
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Level 4 Behaviors
(Extensive Experience)
Develops comprehensive guidelines for managing and storing digital receipts using accounting software.
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Level 5 Behaviors
(Mastery)
Develops best practices for receipt collection, scanning, filing, and categorization.
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3 Cashier Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier Supervisor
Proficiency Level - 4
5 Competency for - Cashier Supervisor
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Cashier Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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3 Cashier Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier Supervisor
Proficiency Level - 4
5 Competency for - Cashier Supervisor
Proficiency Level - 5

Summary of Cashier Supervisor skills and competencies

There are 6 hard skills for Cashier Supervisor, Retail Industry, Retail Operations, Cashiering, etc.
3 general skills for Cashier Supervisor, Accounting Software, Receipts Management, Point of Sale.
9 soft skills for Cashier Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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